EastPicks Return & Refund Policy
Effective Date: March 1, 2025
Last Updated: March 1, 2025
1. Overview
This policy applies to all physical products purchased at https://eastpicks.fun. Digital goods, gift cards, and personalized items are final sale.
2. Eligibility
2.1 Returns for Defective/Damaged Items
- Conditions: Product malfunction, shipping damage, or significant mismatch with the description.
- Timeframe: Request within 30 days of delivery.
- Shipping Cost: We cover return shipping (prepaid label provided).
2.2 Change-of-Mind Returns
- Conditions: Item unused, in original packaging with tags intact.
- Timeframe: Request within 14 days (EU/UK) or 7 days (non-EU) of delivery.
- Shipping Cost: Customer responsible; deductibles may apply.
2.3 Non-Returnable Items
- Personalized/customized products (e.g., engraved gadgets).
- Sealed electronics (if factory seal broken).
- Underwear, cosmetics, and perishables.
3. Refund Process
3.1 How to Initiate a Return
- Log into your account → Order History → Select **”Request Return”**.
- Upload 3 photos (defective items) or a brief reason (change-of-mind).
- Receive a prepaid return label (if eligible) via email within 24 hours.
3.2 Packaging Requirements
- Use original packaging or equivalent protective materials.
- Include the RMA number (provided via email) on the package.
- Recommended carriers: DHL, FedEx, or USPS with tracking.
3.3 Refund Methods & Timing
| Payment Method | Refund Channel | Processing Time |
|---|---|---|
| Credit/Debit Card | Original payment | 5-10 business days |
| PayPal | PayPal account | 3-5 business days |
| EastPicks Wallet | Account balance | Instant |
Note: Refunds exclude original shipping fees unless due to our error.
4. Exchanges
- Request an exchange in the return form (subject to stock availability).
- Free reshipping for defective/damaged items.
5. Late/Missing Refunds
If unresolved after 10 business days:
- Contact your bank/payment provider (processing delays may apply).
- Email returns@eastpicks.fun with:
- Order number
- Proof of return shipment
6. Dispute Resolution
- Unresolved issues may be escalated to the American Arbitration Association (AAA) under U.S. law.
- EU/UK customers may lodge complaints via the EU ODR platform.
7. Policy Updates
Material changes notified via email 30 days in advance. Continued purchases imply acceptance.
8. Contact Us
📧 Returns Team: returns@eastpicks.fun
📞 Hotline: +1 (650) 758-7479 (24/7)
📬 Return Address:
EastPicks Fulfillment Center
123 Innovation Drive, Suite 450
San Francisco, CA 94107
USA